Separate costsWhat the percentage fees do not automatically include
Some property and tenancy costs depend on the supplier, authority, property or work required. They are identified separately rather than hidden inside a headline promise.
Safety, licensing and specialist reports
Certificate, inspection, licence-application and specialist-report charges are separate unless a written proposal expressly includes them. The supplier or authority charge will be disclosed before instruction where it can be known in advance.
Inventory and check-in or check-out services
If an independent inventory provider is used, its charge is separate unless the written proposal says otherwise. The amount depends on the property and service requested and will be quoted before ordering.
Repairs and contractors
Contractor invoices, parts and materials are not included in the management percentage. Approval arrangements and any emergency spending authority are set out in the management agreement.
Insurance and legal services
Rent protection, legal expenses cover, possession work and other legal or insurance products are not included in the advertised fees. Any separate product requires its own written terms, eligibility criteria, exclusions and price.