Control your cookie preferences
Our website uses cookies to deliver essential functionality and help us understand how visitors interact with the site.
What are Cookies?
Cookies are small files placed on your computer or device by our site when you visit certain parts of it. They are created when you open our website and help improve your experience by:
- Remembering settings so you don't have to re-enter them every time
- Supporting secure account sessions where those functions are used
- Measuring use only when optional-cookie consent has been given
You can manage and/or delete these files from your device, but please be aware that this may limit some functionality. Learn more at aboutcookies.org.
Essential cookies (always on)
Used only for functions requested by the visitor, security, account sessions where applicable, and remembering the cookie choice itself. Essential storage is not used for advertising or audience measurement.
Analytics & measurement
When you accept optional cookies, we may load Google Analytics 4 and Google Tag Manager to measure coarse page and conversion events. Names, email addresses, telephone numbers, messages and property addresses are excluded from analytics payloads.
Advertising & remarketing
Google Ads and Meta Pixel run only after consent. If you withdraw consent, the site sends denied or revoked state and does not load those tools on the next page load. Platform-held data remains subject to the platform's retention and rights processes.
Chat & concierge
Chat messages are processed to provide the conversation and any follow-up requested by the visitor. Optional analytics about chat entry or use run only after cookie acceptance.
Embedded third-party services
Some property media (e.g. video tours) may set their own cookies. Where possible we use privacy-enhanced modes, but you can disable these in your browser if preferred.
Types of Cookies
Strictly Necessary
Essential to the operation of the site, supporting functions such as logging in, maintaining sessions, and security.
Analytics
Help us understand how you use our site, enabling us to improve your experience.
Functionality
Enable additional functions such as personalisation and remembering your saved preferences.
Targeting/Advertising
Allow us to understand when and how often you visit our site, helping make advertising more relevant to your interests.
Persistent
Remain on your device for a predetermined period and are activated each time you visit our site.
Session
Temporary cookies that only remain on your device until you close your browser.
Update your consent
Want to change your cookie choices? Resetting will clear your current preference and reload the page so you can decide again.
Control cookies in your browser
You can also control cookies directly through your browser settings:
Other ways to control cookies
- Adjust browser settings to block or delete cookies at any time.
- Use Google's Analytics opt-out browser add-on if you prefer not to be measured.
- Contact us if you want a copy of the data we hold or to request deletion.
This policy was last updated in August 2026 and should be reviewed whenever the site's storage or tracking changes.
Key cookies we use
| Name | Category | Duration | Purpose |
|---|---|---|---|
| rs-cookie-consent | Essential | 12 months | Stores whether you accepted or declined optional cookies. |
| _ga, _ga_* | Analytics (optional) | 13 months | Google Analytics identifiers, loaded only after consent. |
| _fbp, _fbc | Advertising (optional) | 90 days | Meta Pixel cookies for remarketing when consent is granted. |