Find the relevant local guide
Example: “Where can I check licensing information for a property in Merton?”
Property concierge
Find the right guide or ask for a human conversation.
The concierge can help navigate Rentals & Sales information and collect a general property enquiry. It is AI-assisted and should not be treated as a valuer, solicitor, tax adviser, emergency service or source of a compliance decision.
Useful starting questions
Ask for a route, not a verdict
A focused opening question helps the concierge point to relevant information without collecting unnecessary data.
Understand an enquiry process
Example: “What information is useful before I request a rental appraisal?”
Compare published agency services
Example: “Where can I see the VAT-inclusive Full Management and Let Only fees?”
Request a human follow-up
Example: “I have one property in SW19 and would like to discuss management scope.”
Concierge limits
What it must not decide
- It cannot confirm that a property or tenancy is legally compliant.
- It cannot provide a formal valuation, guaranteed rent, financial advice, tax advice or legal advice.
- It cannot validate a statutory notice, licence application, mortgage decision or insurance policy.
- It should not be used for emergency repairs, immediate safety risks or urgent possession matters.
- A generated answer can be incomplete or wrong; verify current rules at the linked official source or with an appropriate professional.
Human routes
Use the right person for the decision
- Rent or sale appraisal: request a property review from the agency team.
- Tenancy rights or notices: ask a solicitor or qualified housing adviser.
- Tax: use a qualified tax professional or HMRC guidance.
- Mortgage or insurance: use an appropriately authorised adviser or provider.
- Licensing and planning: check the exact address with the relevant council.
Privacy by default
Share the minimum needed
- 1
Start broad
Give the borough or postcode district and the topic. A full address is not needed to find the right guide or enquiry route.
- 2
Keep sensitive information out
Do not enter identity documents, bank details, card information, access codes, tenant personal data, medical information or unredacted agreements.
- 3
Choose whether to be contacted
Only provide contact details if you want a response from the team. Explain your preferred contact method and the property topic, not confidential evidence.
- 4
Use an appropriate document route
If records are genuinely required, ask the team how to provide them safely. Do not assume an ordinary chat message is a secure document portal.
Concierge questions
Is the concierge a legal or compliance adviser?+
No. It can help locate general information and collect a question for the team. Property-specific legal conclusions, statutory notices and disputed compliance issues need an appropriately qualified professional.
Can it tell me the exact rent or sale price?+
No. A credible appraisal needs current comparable evidence and property details reviewed by a person. Any automated or early indication is not a formal valuation or guaranteed result.
Will a person automatically monitor or answer every chat?+
Do not assume that a person is watching in real time. If you need the team, submit a clear request for follow-up, book a consultation, call the office or email us.
What happens to information I submit?+
Information you choose to submit is handled in line with the Rentals & Sales privacy notice. Provide only what is necessary for the enquiry and use the contact details in the privacy notice if you want to exercise a data-protection right.
What should I do in an emergency?+
Do not rely on the concierge. Contact the emergency services where there is immediate danger, use the National Gas Emergency Service for a suspected gas emergency, and follow the repair or emergency contact route provided for the tenancy.
Need a property-specific response?
Request a conversation and explain the broad property topic. We will confirm who can help and what information is appropriate before asking for documents.