ROCA Wimbledon terms for online services

These services are sold and carried out by ROCA Wimbledon Ltd, a company registered in England and Wales (number 09225683), at 45 Quicks Road, Wimbledon, London SW19 1EY. Phone 020 8944 7408, email info@rocawimbledon.com. ROCA is a member of the Property Redress Scheme. ROCA has the same owner as Rentals and Sales, whose website these pages sit on.

Each service page says what is included. Prices include VAT. Some work needs a third party, such as a qualified accountant's certificate or a Companies House fee: these are not included unless the page says so, and we agree them with you before they are incurred. Where a lease sets the fee for a notice or consent, the lease fee applies instead and we refund any difference.

We work from the information and records you give us, or that the building's freeholder or residents' company gives us. If something is missing or does not add up, we will ask before we finish the work.

When you order a service for a building, you confirm that you are the freeholder, a director of the residents' or right to manage company, or someone they have asked to act for them. If it turns out you could not instruct us, we will stop and refund what you paid less any work already done.

ROCA is a managing agent, not a firm of solicitors. We do not draft deeds, give legal advice, or issue or run court claims, which are reserved legal work. If you need those, we will tell you and can point you to a solicitor, and we will tell you first about any referral fee.

If you buy as a consumer, you can cancel within 14 days of paying, under the Consumer Contracts Regulations 2013. When you order, you ask us to start straight away. If you then cancel within the 14 days, we refund what you paid less a fair amount for the work already done up to the time you told us. Once the service is complete, the right to cancel ends.

To cancel, email info@rocawimbledon.com or call 020 8944 7408, quoting your order reference. You can use the cancellation form in your order confirmation email, but you do not have to. Refunds go back to the card you paid with, within 14 days of you telling us.

Tell us first and we will put it right. If you are not happy with our answer, you can refer your complaint to the Property Redress Scheme. Nothing in these terms takes away your legal rights, and we do not limit any liability that the law does not allow us to limit.

ROCA uses your details to carry out your order, keep the records the law requires and contact you about it. Payments are taken by Stripe; we never see your card details. Our office team, shared with Rentals and Sales, handles the work. We keep order records for six years for tax and accounting. We only send you updates by email if you ticked the box to ask for them. More detail is in the privacy notice.

These terms are governed by the law of England and Wales.