Chase Buchanan Shifts Focus to London: What Landlords Must Do Now

What Has Happened?

Chase Buchanan, a well-established estate agency, has closed all its branches across South West England. This strategic move follows its acquisition of R Whitley & Co and a portfolio review aimed at concentrating operations solely within the London market. While the company retains its London offices, all South West regional branches are now closed.

Why Does This Matter to Landlords?

Landlords and letting agents with properties in the South West who relied on Chase Buchanan for services—including tenant sourcing, property management, and compliance support—face immediate operational risks. These include gaps in communication, delays in compliance updates, and potential confusion over local points of contact.

Practical Implications

1. Confirm Updated Contacts and Branch Status

Verify which offices remain operational. The closure of regional branches means local expertise and face-to-face support are no longer available. Confirm new contact details swiftly to avoid communication lapses.

2. Review and Update Contracts and Correspondence

Check tenancy agreements, management contracts, and correspondence referencing Chase Buchanan's South West branches. Update addresses, phone numbers, and account managers accordingly to reflect current operations.

3. Assess Compliance and Operational Impact

Since agents often handle compliance matters like gas safety certificates, EPCs, or Right to Rent checks, ensure these workflows remain uninterrupted. Confirm how ongoing inspections and tenant communications will be managed remotely.

4. Plan for Possible Service Adjustments

Consider whether remote management from London suits your needs or if engaging local agents is preferable. Single-unit and accidental landlords who rely on local agents should be particularly alert.

5. Monitor Further Announcements

As part of Champions Group, Chase Buchanan may announce more changes. Stay updated, especially if you have a multi-region portfolio.

Risk Level and Mitigation

The risk to landlords is medium: closures don’t mean service loss, but transition risks include delays or miscommunication affecting rent collection, maintenance, or compliance.

Mitigate by:

• Contacting Chase Buchanan’s London offices or representatives immediately.
• Keeping detailed communication records.
• Scheduling a review meeting about compliance and operations.

Tailoring Actions to Your Landlord Profile

• Single-unit landlords: Clarify who manages your property and update your records.
• HMO landlords: Ensure compliance remains robust; assess if centralised London management meets local needs.
• Portfolio landlords: Audit cross-region arrangements and consider redistributing agents to reduce risk.
• Accidental landlords: Consider additional local support or alternative providers if hands-on help is essential.

Next Steps for Landlords

1. Verify and update contact details with Chase Buchanan now.
2. Review and update tenancy and management documents referencing closed branches.
3. Schedule compliance and operations review meetings with London teams or Champions Group contacts.
4. Assess and adjust your property management strategy to cover potential service gaps.

How Rentals & Sales Can Support You

Our team provides bespoke portfolio reviews and compliance audits to help you understand and manage impacts from agency changes. We assist with communication workflows and pricing strategies tailored to evolving market support.

Compliance Disclaimer

This article is for informational purposes and does not constitute legal advice. Landlords should consult qualified professionals regarding specific contracts or compliance. Verify all details with your agents directly.